#1MinuteTip #SalesforceWinter23 Talk with your customers like you talk with your friends. Send and receive emojis in Messaging for In-App and Web.

#1MinuteTip #SalesforceWinter23 Get the enhanced call transfer experience. Before transferring a call, agents can gauge how busy another agent is based on their consumed capacity ...

#1MinuteTip #SalesforceWinter23 You can now send mass communications to customers to keep them informed during an incident with broadcast communications.

#1MinuteTip #SalesforceSummer22 Define custom sounds to notify agents when work is routed to them in Omni-Channel. You can play a different sound for each service ...

#1MinuteTip #SalesforceSummer22 Now, the Phone, Messaging for In-App, and Messaging for Web enhanced channels support flag raises and whisper messages.

#1MinuteTip #SalesforceSummer22 Glean how your company addresses and resolves incidents with Incident Management reports and dashboard. See how many incidents, problems, and change requests were ...

#1MinuteTip #SalesforceSummer22 Slack swarming is now available for incidents, problems, and change requests to help your team collaborate and resolve incidents faster and more efficiently.