Tag: Service Cloud
#SalesforceWinter23 – Share Incident Updates with Broadcast Communications
#1MinuteTip #SalesforceWinter23 You can now send mass communications to customers to keep them informed during an incident with broadcast communications.
Salesforce to Support WhatsApp Messaging
#1MinuteTip Salesforce will support WhatsApp-first messaging for customer conversations across Customer 360 to connect with their customers in a fast, simple, and personal way
#SalesforceSummer22 – Customize the Agent Experience with Omni-Channel Alert Sounds
#1MinuteTip #SalesforceSummer22 Define custom sounds to notify agents when work is routed to them in Omni-Channel. You can play a different sound for each service ...
#SalesforceSummer22 – Raise Flags and Whisper in More Channels
#1MinuteTip #SalesforceSummer22 Now, the Phone, Messaging for In-App, and Messaging for Web enhanced channels support flag raises and whisper messages.
#SalesforceSummer22 – Get Incident Management Insights
#1MinuteTip #SalesforceSummer22 Glean how your company addresses and resolves incidents with Incident Management reports and dashboard. See how many incidents, problems, and change requests were ...
#SalesforceSummer22 – Incidents Swarming in Slack
#1MinuteTip #SalesforceSummer22 Slack swarming is now available for incidents, problems, and change requests to help your team collaborate and resolve incidents faster and more efficiently.
New Innovations in Salesforce Service & Marketing Clouds
#1MinuteTip Salesforce announces new innovations in its Service & Marketing Cloud products. This includes
Step By Step Guide To Setting Up Live Web Chat in Salesforce
Here is a step-by-step guide on how to Setup Salesforce Live Chat / Live Web Chat (p.k.a. Salesforce Live Agent) in just under 10 minutes.
Salesforce Feedback Management Learning Map
#1MinuteTip Get Salesforce Feedback Management and improve customer expectations with curated resources from Salesforce experts.
