Tag: Service Cloud
#SalesforceSummer24 – Lightning Editor for Email Composers in Email-to-Case
#SalesforceSummer24 Use the new Lightning Editor for Email Composers in the docked and case feed email composers based in HTML 5.
#SalesforceSummer24 – Manage Visibility for Your Email Routing Address
#SalesforceSummer24 Now you can decide whether users need permission to use an email routing address to send emails.
Step by Step Guide to Setting Up Email-To-Case in Salesforce
A step-by-step guide on how to setup email-to-case in Salesforce to turn emails into cases and inject it in your support queue to track and ...
Salesforce Launches Service Intelligence – A Powerful New Analytics App for Service Cloud
Salesforce launches Service Intelligence, a powerful new analytics app for Service Cloud designed to boost agent productivity, cut costs, and enhance customer satisfaction.
#SalesforceWinter24 – Notify Slack Users with @Mentions in Salesforce
#1MinuteTip #SalesforceWinter24 You can now @mention Slack users from the Salesforce Slack Conversations component & see statuses.
#SalesforceWinter24 – Upgrade to Enhanced Omni-Channel
#1MinuteTip #SalesforceWinter24 With enhanced Omni-Channel, you can now work more smoothly & logically including pausing work & a new summary wallboard.
#SalesforceSummer23 – Stay on Top of Incidents with the Enhanced Incident Alerts Utility
#1MinuteTip #SalesforceSummer23 Increase incident visibility from anywhere in Salesforce with the new All tab in the Incident Alerts utility.
#SalesforceSummer23 – Enable Updates to Email Message Related Records
#1MinuteTip #SalesforceSummer23 You can now modify certain related records on incoming or outgoing email messages as per your business rules.
#SalesforceSummer23 – Link Contacts to Cases in Email-to-Case
#1MinuteTip #SalesforceSummer23 Use the individual-object linking flow template called Find Contact for Associated Case from Email-to-Case.
