Tag: Service Cloud

Blog Posts

Step by Step Guide to Setting Up Email-To-Case in Salesforce

A step-by-step guide on how to setup email-to-case in Salesforce to turn emails into cases and inject it in your support queue to track and ...
1 Minute Tips

Salesforce Launches Service Intelligence – A Powerful New Analytics App for Service Cloud

Salesforce launches Service Intelligence, a powerful new analytics app for Service Cloud designed to boost agent productivity, cut costs, and enhance customer satisfaction.
1 Minute Tips

#SalesforceWinter24 – Notify Slack Users with @Mentions in Salesforce

#1MinuteTip #SalesforceWinter24 You can now @mention Slack users from the Salesforce Slack Conversations component & see statuses.
1 Minute Tips

#SalesforceWinter24 – Upgrade to Enhanced Omni-Channel

#1MinuteTip #SalesforceWinter24 With enhanced Omni-Channel, you can now work more smoothly & logically including pausing work & a new summary wallboard.
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#SalesforceSummer23 – Stay on Top of Incidents with the Enhanced Incident Alerts Utility

#1MinuteTip #SalesforceSummer23 Increase incident visibility from anywhere in Salesforce with the new All tab in the Incident Alerts utility.
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#SalesforceSummer23 – Enable Updates to Email Message Related Records

#1MinuteTip #SalesforceSummer23 You can now modify certain related records on incoming or outgoing email messages as per your business rules.
1 Minute Tips

#SalesforceSummer23 – Link Contacts to Cases in Email-to-Case

#1MinuteTip #SalesforceSummer23 Use the individual-object linking flow template called Find Contact for Associated Case from Email-to-Case.
AI / Einstein

How to Detect the Sentiment of Your Customers on Cases in Salesforce Using OpenAI

Here is a step-by-step guide on how to detect the sentiment of your customers on cases in Salesforce using OpenAI and route it appropriately.
1 Minute Tips

#SalesforceSpring23 – Prevent Duplicate Cases with Lightning Threading in Email-To-Case

#1MinuteTip #SalesforceSpring23 Lightning threading is a new Email-to-Case threading approach that prevents creation of duplicate cases.
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