Tag: Service Cloud

1 Minute Tips

#SalesforceSummer24 – Lightning Editor for Email Composers in Email-to-Case

#SalesforceSummer24 Use the new Lightning Editor for Email Composers in the docked and case feed email composers based in HTML 5.
1 Minute Tips

#SalesforceSummer24 – Manage Visibility for Your Email Routing Address

#SalesforceSummer24 Now you can decide whether users need permission to use an email routing address to send emails.
Blog Posts

Step by Step Guide to Setting Up Email-To-Case in Salesforce

A step-by-step guide on how to setup email-to-case in Salesforce to turn emails into cases and inject it in your support queue to track and ...
1 Minute Tips

Salesforce Launches Service Intelligence – A Powerful New Analytics App for Service Cloud

Salesforce launches Service Intelligence, a powerful new analytics app for Service Cloud designed to boost agent productivity, cut costs, and enhance customer satisfaction.
1 Minute Tips

#SalesforceWinter24 – Notify Slack Users with @Mentions in Salesforce

#1MinuteTip #SalesforceWinter24 You can now @mention Slack users from the Salesforce Slack Conversations component & see statuses.
1 Minute Tips

#SalesforceWinter24 – Upgrade to Enhanced Omni-Channel

#1MinuteTip #SalesforceWinter24 With enhanced Omni-Channel, you can now work more smoothly & logically including pausing work & a new summary wallboard.
1 Minute Tips

#SalesforceSummer23 – Stay on Top of Incidents with the Enhanced Incident Alerts Utility

#1MinuteTip #SalesforceSummer23 Increase incident visibility from anywhere in Salesforce with the new All tab in the Incident Alerts utility.
1 Minute Tips

#SalesforceSummer23 – Enable Updates to Email Message Related Records

#1MinuteTip #SalesforceSummer23 You can now modify certain related records on incoming or outgoing email messages as per your business rules.
1 Minute Tips

#SalesforceSummer23 – Link Contacts to Cases in Email-to-Case

#1MinuteTip #SalesforceSummer23 Use the individual-object linking flow template called Find Contact for Associated Case from Email-to-Case.
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Introducing All Access Pass