Tag: Service Cloud
SalesforceSummer21 – Introducing Omni-Channel Flow
#1MinuteTip #SalesforceSummer21 Connect Your Customers to the Right Service Agents Using Omni-Channel Flow (Beta)
Complete Calls with Ease via Einstein Voice Wrap-Up (Pilot)
#1MinuteTip #SalesforceSpring21 Einstein Voice Wrap-Up analyzes each customer conversation as it happens and suggests field updates based on past Service Cloud Voice calls.
Collaborate on Call Recordings to Improve Customer Service
#1MinuteTip #SalesforceSpring21 When agents and supervisors listen to customer call recordings, they can comment directly on the recording instead of taking copious notes.
Step By Step Guide to Setting Up Web-to-Lead & Web-to-Case in Salesforce with reCAPTCHA
Step by step guide to setup Web-to-Lead & Web-to-Case with reCAPTCHA. Convert your website inquiries and complaints into Salesforce Leads and Cases automatically
Step By Step Guide to Importing Articles in Salesforce Knowledge
Learn how to import articles & its translations in Salesforce Knowledge in less than 30 minutes with this step by step guide using import articles ...
Salesforce Knowledge – A Step By Step Guide to Getting Started
Use this step by step guide to learn how to configure and use Salesforce Knowledge in less than 45 minutes and add yet another Salesforce ...
What is Salesforce + CTI ?
A beginners guide to understanding Salesforce CTI. What does it do and how does it benefit. Screen Pop, Click To Dial, Intelligent Routing, Up To ...
How to use Salesforce to Provide Customer Service on Facebook & Twitter
A step by step guide on how to use Salesforce to provide customer service on Facebook & Twitter. Social Customer Service. Simple, Easy & Useful.
