Tag: Service Cloud

Blog Posts

Step By Step Guide to Setting Up Web-to-Lead & Web-to-Case in Salesforce with reCAPTCHA

Step by step guide to setup Web-to-Lead & Web-to-Case with reCAPTCHA. Convert your website inquiries and complaints into Salesforce Leads and Cases automatically
Blog Posts

Step By Step Guide to Importing Articles in Salesforce Knowledge

Learn how to import articles & its translations in Salesforce Knowledge in less than 30 minutes with this step by step guide using import articles ...
Blog Posts

A Step by Step Guide to Setting Up Email-To-Case in Salesforce

A step-by-step guide on how to setup email-to-case in Salesforce to turn emails into cases and inject it in your support queue to track and ...
Blog Posts

Salesforce Knowledge – A Step By Step Guide to Getting Started

Use this step by step guide to learn how to configure and use Salesforce Knowledge in less than 45 minutes and add yet another Salesforce ...
Blog Posts

What is Salesforce + CTI ?

A beginners guide to understanding Salesforce CTI. What does it do and how does it benefit. Screen Pop, Click To Dial, Intelligent Routing, Up To ...
Blog Posts

How to use Salesforce to Provide Customer Service on Facebook & Twitter

A step by step guide on how to use Salesforce to provide customer service on Facebook & Twitter. Social Customer Service. Simple, Easy & Useful.
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Introducing All Access Pass