#1MinuteTip #SalesforceSummer21 Connect Your Customers to the Right Service Agents Using Omni-Channel Flow (Beta) – Manage complex routing processes from a centralized location to create efficient, flexible and productive service experiences
References & Useful URLs
- Salesforce Summer ’21 Release Notes – https://help.salesforce.com/articleView?id=release-notes.rn_omnichannel_flow.htm&type=5&release=232