Tag: Salesforce Knowledge

1 Minute Tips

#SalesforceWinter24 – Knowledge Article Personalization

#1MinuteTip #SalesforceWinter24 With Article Personalization, you can create custom visibility rules to show/hide fields based on the user, user permissions, and record.
1 Minute Tips

#SalesforceWinter24 – New Lightning Article Editor for Salesforce Knowledge

#1MinuteTip #SalesforceWinter24 Unlock a richer and more user-friendly experience with the new Lightning Article Editor for writing knowledge articles.
1 Minute Tips

#SalesforceSpring23 – Get Actionable Knowledge Insights

#1MinuteTip #SalesforceSpring23 Get insights on how to better serve your customers using out-of-the-box Knowledge reports and dashboards.
1 Minute Tips

#SalesforceSummer22 – Deflect Cases with Einstein Article Recommendations

#1MinuteTip #SalesforceSummer22 Integrate the power and flexibility of Flow Builder with Einstein Article Recommendations. Enable smart email auto-response to quickly answer customer questions and deflect ...
1 Minute Tips

#SalesforceSpring22 – Work More Efficiently with Knowledge Search Filters

#1MinuteTip #SalesforceSpring22 Knowledge Search filters in Salesforce now persist when the user stays in the same browser tab and session.
1 Minute Tips

Clone Knowledge Article AppExchange Component by Salesforce Labs

#1MinuteTip Clone Knowledge Article AppExchange Component lets you create templates and clone them to quick-start Knowledge Article creation!
1 Minute Tips

Add Alt Text to Images in Lightning Knowledge

#1MinuteTip #SalesforceSpring21 Now you can add alt text to images in Lightning Knowledge and screen readers can show alt text captions to describe images.
Blog Posts

Step By Step Guide to Importing Articles in Salesforce Knowledge

Learn how to import articles & its translations in Salesforce Knowledge in less than 30 minutes with this step by step guide using import articles ...
Blog Posts

Salesforce Knowledge – A Step By Step Guide to Getting Started

Use this step by step guide to learn how to configure and use Salesforce Knowledge in less than 45 minutes and add yet another Salesforce ...
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