#1MinuteTip #SalesforceSummer22 Integrate the power and flexibility of Flow Builder with Einstein Article Recommendations. Enable smart email auto-response to quickly answer customer questions and deflect cases with knowledge articles.
To add article recommendations to your flow, select Create Article Recommendations from the Action menu in Flow Builder.
References & Useful URLs
- Summer 22 Release Note Article – Deflect Cases with Einstein Article Recommendations for Flows (Generally Available)