#1MinuteTip #SalesforceSpring23 Get insights on how to better serve your customers with the right content at the right time using out-of-the-box Knowledge reports and dashboards for CRM Analytics. Monitor how your published knowledge articles are performing, which internal articles are candidates for publishing externally, and who your top Knowledge contributors are.
Product Area: Service Cloud -> Knowledge
References & Useful URLs
- For Related Spring ’23 Release Note Article – Click Here
- AppExchange – Knowledge Dashboard Pack
- Blog Post – Salesforce Knowledge – A Step By Step Guide to Getting Started
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