AppExchange

The Exchange: AppExchange Quarterly Magazine – Fall 2022

#1MinuteTip The AppExchange Quarterly Magazine Fall 2022 is now available to download from this URL. This issue contains

  • How A Rapidly Growing Ice Cream Company Is Driving Success with Partners
  • Sneak Peek at Salesforce’s Trailblazer Ranch
  • Through the Eyes of Salesforce Ben – an interview with Ben McCarthy
  • and more…
AppExchange Quarterly Magazine Fall 2022

Monitor Salesforce Trust Site from your Salesforce Org

#1MinuteTip https://trust.salesforce.com is the site we go to, when we want to find out about status details on service availability, performance, security, privacy, and compliance on Salesforce systems.

Now you can monitor the status of your instances from within your Salesforce Org and Salesforce Mobile App with an app on AppExchange from Salesforce Labs

salesforce trust monitor

References & Useful URLs

How to Analyze Permissions of Users in Salesforce Org

#1MinuteTip In Salesforce, there isn’t an easy, out of the box way to report on the permissions of your users. Users can be granted access through their profiles, permission sets and/or permission set groups and then there are object permissions, field permissions, system permissions, app permissions and more.

Consider this scenario. If I ask you to list all the users who have ‘Modify All Data’ permission, how will you do it? Or if I ask you to list all the permissions that a user has, whether through profile, permission set or permission set group, will you be able to do it?

Finding out who has what access and why, can be daunting even for seasoned administrators. This is where this App from Salesforce Labs can come in quite handy. Watch the following video and see if this is something that can be useful for you.

References & Useful URLs

AppExchange: Insert Google Calendar Event in Email Template

#1MinuteTip Here is an interesting App from Salesforce Labs that allows you to insert Calendar Events from Google Calendar and YouTube Webinar in your Email Template in Salesforce.

This includes a sample email template, a blank template with all the placeholder components, and two custom components to inform about scheduled events: Calendar Event Picklist and Youtube Webinar Picklist.

Google Calendar Event in Email Template in Salesforce

References & Useful URLs

AppExchange: Track Time Spent on Cases with Case Timer

#1MinuteTip Here is a useful App from Salesforce Labs to automatically track the time spent working on cases. This app works on Service Console.

The timer will start when the agent opens the case, will pause when agent navigates away from the tab and resumes when the focus is returned to the case. Plus, it comes with various configuration options, feature to manually log the time and prebuilt reports and dashboards.

Track Time Working on Cases

References & Useful URLs

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