#SalesforceWinter24 – Knowledge Article Personalization

#1MinuteTip #SalesforceWinter24 With Article Personalization, you can create custom visibility rules that hide or show fields based on the user, user permissions, and record.

Salesforce admins customize knowledge articles by controlling which parts of an article are shown or hidden from specific audiences. Service agents interacting with the content find answers faster because they see only what they need to see.

Product Area: Salesforce Knowledge

Knowledge Article Personalization

References & Useful URLs

Want to Receive these Tips in your Inbox?

Finding it overwhelming to keep pace with Salesforce’s new release features? Try our “1 Day 1 Tip 1 Minute” emails, where you are going to get 1 tip every day that won’t take more than a minute to read. To find out more and subscribe please click here.

Leave a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Scroll to Top
Introducing All Access Pass