#1MinuteTip #SalesforceSpring21 Einstein Voice Wrap-Up analyzes each customer conversation as it happens and suggests field updates based on past Service Cloud Voice calls. When support agents transfer or complete a call, Einstein helps them update field values in a snap.
References & Useful URLs
- Salesforce Spring ’21 Release Note Article – https://help.salesforce.com/articleView?id=release-notes.rn_einstein_voice_wrapup_pilot.htm&type=5&release=230
