#1MinuteTip #SalesforceSpring21 Activating Object Search empowers Einstein Bots to read objects inside Salesforce, creating endless opportunities to delight your customers. Logic helps define the search and admins can use merge field syntax to deliver up to three records in the conversation. With object search, Einstein Bots can deliver data directly to your customers: show their last three orders, update an upcoming appointment in a custom object, or create feedback records.
References & Useful URLs
- Salesforce Spring ’21 Release Note Article – https://help.salesforce.com/articleView?id=release-notes.rn_einstein_bots_object_search.htm&type=5&release=230