Tag: Service Cloud
#SalesforceSpring22 – Voice & Video Calls in Activity Timeline
#1MinuteTip #SalesforceSpring22 In Salesforce, information about voice and video calls is now available from the activity timeline of related records.
Step By Step Guide To Incident Management In Salesforce
Step by step guide on how to configure Incident Management in Salesforce in just under 30 Minutes. This was introduced in Winter '22 Release.
#SalesforceSpring22 – Manage All Agents from Omni Supervisor
#1MinuteTip #SalesforceSpring22 Get updates and manage offline agents from the Omni Supervisor Agents tab.
#SalesforceSpring22 – Transfer Callers to Available Agents
#1MinuteTip #SalesforceSpring22 Agents can now see who’s online and available when they want to transfer a call.
#SalesforceSpring22 – Introducing Incident Management in Salesforce
#1MinuteTip #SalesforceSpring22 When an urgent incident affects your customers, you can now use Incident Management to manage your process
#SalesforceSpring22 – Access Transcripts for Voice and Video Calls
#1MinuteTip #SalesforceSpring22 With access to voice and video call transcripts, sales people can quickly parse customer conversations
Salesforce Field Service Lightning Learning Map
#1MinuteTip Get Field Service set up and discover new possibilities with curated resources from Salesforce experts.
#SalesforceWinter22 – Teach Your Bot to Speak Multiple Languages (Beta)
#1MinuteTip #SalesforceWinter22 You can now add secondary bot-supported languages and define translations at the dialog level to deliver multiple translations of the same bot at ...
#SalesforceWinter22 – Introducing Incident Management
#1MinuteTip #SalesforceWinter22 Use Incident Management to analyze the cause, streamline agent operations, and minimize downtime.
