#1MinuteTip #SalesforceSpring22 With access to voice and video call transcripts, sales reps and managers can quickly parse customer conversations without relying on the call audio. They can jump seamlessly to the corresponding section of the transcript by clicking different sections of the recording timeline.
Note: This feature requires Einstein Conversation Insights add-on license.
References & Useful URLs
- Salesforce Spring ’22 Release Notes – https://sforce.co/3gkP51w