Tag: Service Cloud
#SalesforceWinter22 – Connect to the Correct Service Agents Using Omni-Channel Flow
#1MinuteTip #SalesforceWinter22 Manage complex routing processes from a centralized location to create efficient, flexible, and productive service experiences.
#SalesforceWinter22 – Track Work-Related Miles Using Mobile Devices
#1MinuteTip #SalesforceWinter22 Track Work-Related Miles. Capture miles in drive trip records in Salesforce mobile app for iOS.
8 New Automation and AI Innovations from Service Cloud
#1MinuteTip Salesforce today announced 8 new AI-powered workflows and contact center innovations in Service Cloud
Salesforce Service Cloud Voice Learning Map
#1MinuteTip Get up to speed on Salesforce Service Cloud Voice, and learn how other Salesforce customers are using it.
#SalesforceSummer21 – Use Desk Phones with Service Cloud Voice (Pilot)
#1MinuteTip #SalesforceSummer21 Use the desk phone of your choice, such as a desk phone or a mobile phone with Service Cloud Voice
#SalesforceSummer21 – Use Your Telephony Provider with Service Cloud Voice
#1MinuteTip #SalesforceSummer21 Now you can connect your existing telephony service with Service Cloud Voice.
Step-by-Step Guide on Getting Started with Salesforce Surveys
Learn How to Build, Send (to internal / external users) & Analyze Surveys in Salesforce in less than 30 Minutes in this step-by-step guide with ...
SalesforceSummer21 – Introducing Omni-Channel Flow
#1MinuteTip #SalesforceSummer21 Connect Your Customers to the Right Service Agents Using Omni-Channel Flow (Beta)
Complete Calls with Ease via Einstein Voice Wrap-Up (Pilot)
#1MinuteTip #SalesforceSpring21 Einstein Voice Wrap-Up analyzes each customer conversation as it happens and suggests field updates based on past Service Cloud Voice calls.
