#1MinuteTip#SalesforceSummer22 Salesforce Survey now supports matrix questions that allow participants to respond to multiple questions with the same set of choices.
Matrix questions help boost survey completion rates. Create shorter surveys by grouping related questions and including one or more selection questions in a single matrix question. Participants can easily evaluate the common set of choices in a matrix question and complete surveys faster.
#1MinuteTip#SalesforceSummer22 You can now add your company’s logo to surveys to highlight your brand identity. Including your logo promotes brand loyalty, increases survey responses, and improves completion rates.
#1MinuteTip #SalesforceWinter22 Increase engagement and response rates with distribution channels that are more effective than email. Automatically send survey invitations after a chat over social media channels, such as WhatsApp and Facebook Messenger, or through SMS.
Note: This feature requires Salesforce Feedback Management Growth and Salesforce Feedback Management Starter licenses.
#1MinuteTip #SalesforceWinter22 You can now easily share survey drafts with your team and collect feedback about the survey design. Publish and share survey results and analytics with other users.
How to Build, Send & Analyze Surveys in Salesforce in less than 30 Minutes
“Feedback is the breakfast of champions.” – Ken Blanchard
And what will be a better way to collect feedback than sending Surveys. Salesforce Surveys was introduced in Spring 18 release. Using the Survey Builder point and click tool, you can create beautiful forms declaratively in no time. Then send them to your colleagues and customers to get their feedback. Upon its inception, it was included only in the orgs that had Health Cloud or Financial Services Cloud. If any customers didn’t have either of that, they could still create their first survey for free but had to purchase licenses for creating more surveys. But not anymore
Now with Summer 19 release, Salesforce has made this feature free for everyone. It means that you don’t need to purchase Survey Creator licenses anymore. Yes, it is good news but there is a catch to it. You need to assign certain profiles to users to give them access and users with only those profiles can create unlimited surveys and send invitations to participants. The profiles which include the special permission are:
Standard User
Marketing User
Contract Manager &
System Administrator
So let’s make good use of this feature to gather your internal and external customers’ feedback, suggestions and analyze those responses to fine tune the business processes. Follow along this step by step guide and within 45 minutes you would have your first Survey invitation ready to be sent out. And here is what we will be covering in this guide
Enable Surveys
Create a Survey
Preview & Activate the Survey
Send Survey to Internal Users
Send Survey to External Users
Send Survey to Leads & Contacts
Send Survey Using QR Code
Automate Survey Invitations Using Process Builder
Analyze the Survey Results
Export Survey Responses
NOTE: Certain sections of the guide will appear as locked in the free preview. You can download the unlocked version of the guide in PDF format by subscribing to our “All Access” Pass through the link below.
PDF was very onfirmative. Thank you so much for sharing your knowledge. This do help begginers like to me to explore learn everyday & implement this Survey feature. Thanks
Shwetha
Step by step screenshots were really helpful and probably the only guide online with that. Kudos to you!
Youxin
Document is just awesome and easy to understand. Thanks to you!
Nilesh
The simple and easy to follow format, consistent with you other guides.
Chris
Awsome and amzing way to conduct surveys very good
Sudhir
it’s very clear and most likely step by step guide
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