8 New Automation and AI Innovations from Service Cloud

#1MinuteTip Salesforce today announced 8 new AI-powered workflows and contact center innovations in Service Cloud to power effortless experiences for service agents and their customers. This includes

1. Customer Service Incident Management
2. Omni-Channel Flow
3. Robotic process automation capabilities (RPA) for Service Cloud
4. Einstein Conversation Mining
5. Messaging for In-app & Web
6. Visual Remote Assistant
7. Workforce Engagement Intraday Management
8. Service Cloud Voice

References & Useful URLs

• Salesforce News Article – https://www.salesforce.com/news/stories/new-automation-ai-innovations-from-service-cloud-360