#SalesforceWinter22 – Connect to the Correct Service Agents Using Omni-Channel Flow

#1MinuteTip #SalesforceWinter22 Manage complex routing processes from a centralized location to create efficient, flexible, and productive service experiences. Omni-Channel Flow (now in GA) unifies the routing setup for all supported channels.

Use the power and flexibility of Flow Builder to define your routing rules and other business processes and dynamically route work to the best agent for each customer.

Connect to the Correct Service Agents Using Omni-Channel Flow

References & Useful URLs

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