#1MinuteTip #SalesforceWinter22 Manage complex routing processes from a centralized location to create efficient, flexible, and productive service experiences. Omni-Channel Flow (now in GA) unifies the routing setup for all supported channels.
Use the power and flexibility of Flow Builder to define your routing rules and other business processes and dynamically route work to the best agent for each customer.
References & Useful URLs
- Salesforce Winter ’22 Release Notes – https://sforce.co/3ofgHKM