#1MinuteTip #SalesforceSpring22 When an urgent incident affects your customers, Incident Management can do the heavy lifting to eliminate potential complications before they become showstoppers.
Employ out of-the-box Incident Management page layouts complete with SLA management tools to get to work right away. Assess the full impact of an incident with assets and related lists.
Make sure the right eyes are on the incident as soon as it happens with incidents supported in Omni-Channel. Use work plans and work steps to quickly work toward incident resolution.
References & Useful URLs
- Salesforce Spring ’22 Release Notes – https://sforce.co/3rx5pCV
