Tag: Service Cloud

1 Minute Tips

#SalesforceSpring23 – Send Case Related Emails Through Your Email Server

#1MinuteTip #SalesforceSpring23 Allow your authorized Gmail or Outlook account to send case-related emails instead of using Salesforce email services.
1 Minute Tips

#SalesforceSpring23 – Case Email – Reply with New Content Only

#1MinuteTip #SalesforceSpring23 For case email you can now compose replies with only new content, automatically removing the previous email history.
1 Minute Tips

Display Rich Interactive Content to Your Chat and Bot Users

#1MinuteTip Here is a useful LWC pack from Salesforce Labs on AppExchange that will enhance the experience of your customers using Chat & Bot.
1 Minute Tips

#SalesforceWinter23 – Einstein Bots Learning Map

#1MinuteTip #SalesforceWinter23 Get guidance through every step of creating an Einstein bot with Einstein Bot Learning Map.
1 Minute Tips

#SalesforceWinter23 – Direct Cases to Qualified Agents with Omni-Channel Flows

#1MinuteTip #SalesforceWinter23 Use automation in Omni-Channel flows to route cases to the right agents. When Email-to-Case generates cases from incoming emails, your Omni-Channel flow can ...
1 Minute Tips

#SalesforceWinter23 – Access All Omni-Channel Setup Tasks from One Page

#1MinuteTip #SalesforceWinter23 To learn more about what Omni-Channel components to set up and get a list of all setup tasks, go to the new Omni-Channel ...
1 Minute Tips

#SalesforceWinter23 – Set and Track After Conversation Work Time

#1MinuteTip #SalesforceWinter23 Give agents a set amount of time after a customer call or messaging session to wrap up their work before they start a ...
1 Minute Tips

#SalesforceWinter23 – Modernize Communication with Emojis in Messaging for In-App and Web

#1MinuteTip #SalesforceWinter23 Talk with your customers like you talk with your friends. Send and receive emojis in Messaging for In-App and Web.
1 Minute Tips

#SalesforceWinter23 – Transfer Calls More Efficiently

#1MinuteTip #SalesforceWinter23 Get the enhanced call transfer experience. Before transferring a call, agents can gauge how busy another agent is based on their consumed capacity ...
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