Tag: Service Cloud
How to Detect the Sentiment of Your Customers on Cases in Salesforce Using OpenAI
Here is a step-by-step guide on how to detect the sentiment of your customers on cases in Salesforce using OpenAI and route it appropriately.
#SalesforceSpring23 – Prevent Duplicate Cases with Lightning Threading in Email-To-Case
#1MinuteTip #SalesforceSpring23 Lightning threading is a new Email-to-Case threading approach that prevents creation of duplicate cases.
#SalesforceSpring23 – Send Case Related Emails Through Your Email Server
#1MinuteTip #SalesforceSpring23 Allow your authorized Gmail or Outlook account to send case-related emails instead of using Salesforce email services.
#SalesforceSpring23 – Case Email – Reply with New Content Only
#1MinuteTip #SalesforceSpring23 For case email you can now compose replies with only new content, automatically removing the previous email history.
Display Rich Interactive Content to Your Chat and Bot Users
#1MinuteTip Here is a useful LWC pack from Salesforce Labs on AppExchange that will enhance the experience of your customers using Chat & Bot.
#SalesforceWinter23 – Einstein Bots Learning Map
#1MinuteTip #SalesforceWinter23 Get guidance through every step of creating an Einstein bot with Einstein Bot Learning Map.
#SalesforceWinter23 – Direct Cases to Qualified Agents with Omni-Channel Flows
#1MinuteTip #SalesforceWinter23 Use automation in Omni-Channel flows to route cases to the right agents. When Email-to-Case generates cases from incoming emails, your Omni-Channel flow can ...
#SalesforceWinter23 – Access All Omni-Channel Setup Tasks from One Page
#1MinuteTip #SalesforceWinter23 To learn more about what Omni-Channel components to set up and get a list of all setup tasks, go to the new Omni-Channel ...
#SalesforceWinter23 – Set and Track After Conversation Work Time
#1MinuteTip #SalesforceWinter23 Give agents a set amount of time after a customer call or messaging session to wrap up their work before they start a ...
