#SalesforceSpring23 – Prevent Duplicate Cases with Lightning Threading in Email-To-Case

#1MinuteTip #SalesforceSpring23 Lightning threading is a new Email-to-Case threading approach that matches incoming emails to cases using a combination of token- and header-based threading. This approach helps Email-to-Case find corresponding cases so that a new case isn’t created when a related case exists.

Product Area: Service Cloud -> Cases

Lightning Threading in Email-To-Case

References & Useful URLs

  • For Related Spring ’23 Release Note Article – Click Here

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