#1MinuteTip #SalesforceSpring23 Lightning threading is a new Email-to-Case threading approach that matches incoming emails to cases using a combination of token- and header-based threading. This approach helps Email-to-Case find corresponding cases so that a new case isn’t created when a related case exists.
Product Area: Service Cloud -> Cases
References & Useful URLs
- For Related Spring ’23 Release Note Article – Click Here
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