#SalesforceWinter23 – Set and Track After Conversation Work Time

#1MinuteTip #SalesforceWinter23 Give agents a set amount of time after a customer call or messaging session to wrap up their work before they start a new one. Agents can use this time to send follow-up emails, update a case, or finalize their notes. Supervisors can use Omni Supervisor and reports to track the amount of time agents spend on wrap-up work.

Set and Track After Conversation Work Time
Image Source: Winter ’23 Release Note Article

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