#1MinuteTip #SalesforceWinter22 Introducing Incident Management. When a widespread incident occurs, use Incident Management to analyze the cause, streamline agent operations, and minimize downtime.
How: All new Service Cloud orgs can access Incident Management right out of the box. To turn it on for existing orgs, find Incident Management in the Setup search bar and turn the feature toggle on.
References & Useful URLs
- Salesforce Winter ’22 Release Notes – https://sforce.co/3ui0CVu