#1MinuteTip #SalesforceSpring22 In Salesforce, information about voice and video calls is now available from the activity timeline of related records. See conversation data, including insights and call transcript snippets, from the activity timeline of related records and within Pipeline Inspection.
Note: This feature is available to users with access to Einstein Conversation Insights.
References & Useful URLs
- Salesforce Spring ’22 Release Notes – https://sforce.co/34qPVaC