Collaborate on Call Recordings to Improve Customer Service

#1MinuteTip #SalesforceSpring21 When agents and supervisors listen to customer call recordings, they can comment directly on the recording instead of taking copious notes. Collaborate by adding comments, ask questions, and mention colleagues using the familiar Chatter-like commenting tool. Annotated call recordings in Service Cloud Voice improve customer service, increase agent productivity, and enhance agent training.

Collaborate on call Recording

References & Useful URLs

Leave a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Scroll to Top
Introducing All Access Pass