#1MinuteTip #SalesforceSummer23 Increase incident visibility from anywhere in Salesforce with the new All tab in the Incident Alerts utility. Now incident teams see all incidents from one place, including the newest incidents, while keeping the context of the Salesforce record.
And, to reduce context switching, incident teams can use the default list view to edit, delete, or attach the incident to a case without leaving the Incident Alerts utility.
Product Area: Service Cloud
References & Useful URLs
- For Related Summer ’23 Release Note Article – Click Here
- Blog Post – Step By Step Guide To Incident Management In Salesforce
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