#SalesforceSummer24 – Lightning Editor for Email Composers in Email-to-Case

#1MinuteTip #SalesforceSummer24 Salesforce is replacing the email editor in the docked and case feed email composers and switching to a modern editor based in HTML 5. The new editor provides similar functionality in Lightning Experience. New features include:

  • Full-screen mode
  • Printing
  • Undo and Redo buttons
  • Format painting
  • Emoji picker
  • Resizability
  • A more responsive toolbar

Product Area: Service Cloud

Lightning Editor for Email Composers

If your org was created in Winter ‘24 or later, you see the new editor by default. If your org was created before Winter ‘24, you can enable it on the Release Updates page in Setup. After the release update is enabled, users see similar functionality when they compose and edit emails. To revert to the previous editor, disable the release update.

Release Update for Lightning Editor for Email Composers

References & Useful URLs

  • For Related Summer ’24 Release Note Article – Click Here

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