#SalesforceSummer24 – Manage Visibility for Your Email Routing Address

#1MinuteTip #SalesforceSummer24 Now you can decide whether users need permission to use an email routing address to send emails. With this option, it’s also easy to curate a list of addresses for different sets of users.

Product Area: Service Cloud

Go to the Email-to-Case page under Setup. Choose a routing address to edit, or add a new routing address. Under Routing Information, select Controlled by Permission Set, and then save. 

Control Email-to-case routing address by Permission Set

Add the routing address to the Permission Set to grant access to users.

Add routing address to Permission Set

References & Useful URLs

  • For Related Summer ’24 Release Note Article – Click Here

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