#1MinuteTip #SalesforceSummer24 Now you can decide whether users need permission to use an email routing address to send emails. With this option, it’s also easy to curate a list of addresses for different sets of users.
Product Area: Service Cloud
Go to the Email-to-Case page under Setup. Choose a routing address to edit, or add a new routing address. Under Routing Information, select Controlled by Permission Set, and then save.
Add the routing address to the Permission Set to grant access to users.
References & Useful URLs
- For Related Summer ’24 Release Note Article – Click Here
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