#SalesforceSummer23 – Enable Updates to Email Message Related Records

#1MinuteTip #SalesforceSummer23 Modify certain related records on incoming or outgoing email messages. Assign a user permission so that the automated case user for a process, for example, can adjust an address field or add an attachment link. Previously, a process couldn’t make updates unless the email message was in the draft state.

Assign the Update Email Messages user permission to a user, such as the automated case user for a process. The process can then insert an Email Message Relation object that updates the To, From, Cc, or Bcc address fields or a Content Document Link in the email message.

Product Area: Service Cloud

Enable Updates to Email Message Related Records

References & Useful URLs

  • For Related Summer ’23 Release Note Article – Click Here

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