Slack Archives

#SalesforceWinter24 – Notify Slack Users with @Mentions in Salesforce

September 29, 2023 / SalesforceWinter24, Service Cloud, Slack

#1MinuteTip #SalesforceWinter24 Get the attention of swarm members in Slack with @mentions supported from the Slack Conversations component in Lightning Experience.

@Mention Slack users that are part of your workspace and see if they’re marked as active or away in Slack. And, to make your conversations look and feel more like Slack, Slack channel and emojis @mentions are also supported from the Slack Conversations component.

Product Area: Service Cloud for Slack

References & Useful URLs

For Related Salesforce for Slack Integrations Release Note Article – Click Here
Blog Post – Step By Step Guide to Integrating Slack with Salesforce

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Salesforce Announces Rollout of Slack Canvas

April 27, 2023 / Announcements, Slack

#1MinuteTip Salesforce announced that Slack canvas is beginning its rollout to all Slack users. Canvases are a permanent place in Slack where teams can create, organize, and share essential business resources. It is a fully customizable space for capturing and curating knowledge in Slack.

Here a short video on Slack Canvas (1:26 minutes)

References & Useful URLs

Salesforce News Article – Slack Rolls Out Canvas, a Collaborative Place to Organize Info in Real Time
Salesforce Blog Post – Meet Slack canvas, a new way to power up your productivity platform

#SalesforceWinter23 – Sales Cloud for Slack (Generally Available)

September 29, 2022 / SalesforceWinter23, Slack

#1MinuteTip #SalesforceWinter23 Sales Cloud for Slack is now Generally Available. With this app:

Sales teams can access, update, and share records, manage their pipelines, and get important notifications about key accounts and opportunities directly from Slack.
Maintain a healthy pipeline by bringing teams together to collaborate in account- and opportunity-focused Slack channels with Salesforce data at their fingertips.
Stay on top of opportunity movements by automating deal updates to the team, pushed into Slack from Salesforce.
And cultivate best practices on team selling by using Slack as your platform to engage cross-functional partners and make real-time Salesforce data easily accessible to those who need it.

References & Useful URLs

Related Winter ’23 Release Note Article – https://sforce.co/3pTszSh
Slack App Directory – Sales Cloud for Slack

#SalesforceSummer22 – Incidents Swarming in Slack

July 7, 2022 / SalesforceSummer22, Service Cloud, Slack

#1MinuteTip #SalesforceSummer22 Help your customer service and development and operations (DevOps) teams better collaborate when a widespread incident occurs.

With Slack swarming now available for incidents, problems, and change requests, your DevOps teams can get visibility into an incident as they work toward resolution. And your service teams can get timely incident progress reports to keep customers updated.

References & Useful URLs

Summer 22 Release Note Article – Resolve Incidents Across Teams with Swarming in Slack
Blog Post – Step By Step Guide To Incident Management In Salesforce

#SalesforceSpring22 – Salesforce Slack Integration

March 8, 2022 / Integration, SalesforceSpring22, Slack

#1MinuteTip #SalesforceSpring22 Salesforce Slack Integration becomes tighter in Spring ’22 Release. Your users can now sell as a Team in Slack (Pilot).

Stay on top of your sales and stay in Slack. Sales teams can now access, update, and share records, manage their pipelines, and get important notifications about top accounts and opportunities: All directly from Slack. Check it all out in the Sales Cloud for Slack app.

References & Useful URLs

Salesforce Spring ’22 Release Notes – https://sforce.co/3CawhMn