#1MinuteTip #SalesforceSummer22 Help your customer service and development and operations (DevOps) teams better collaborate when a widespread incident occurs.
With Slack swarming now available for incidents, problems, and change requests, your DevOps teams can get visibility into an incident as they work toward resolution. And your service teams can get timely incident progress reports to keep customers updated.
References & Useful URLs
- Summer 22 Release Note Article – Resolve Incidents Across Teams with Swarming in Slack
- Blog Post – Step By Step Guide To Incident Management In Salesforce