#SalesforceWinter24 – Upgrade to Enhanced Omni-Channel

#1MinuteTip #SalesforceWinter24 Make your Omni-Channel experience even better with Enhanced Omni-Channel.

The new Enhanced Agent UI lets agents work more smoothly and logically, including pausing work while they take on more urgent items. Follow your agents’ work on one page with a new summary wallboard in the Enhanced Supervisor experience.

Product Area: Service Cloud

Enhanced Omni-Channel Routing

References & Useful URLs

  • For Related Winter ’24 Release Note Article – Click Here

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