#SalesforceWinter23 – Share Incident Updates with Broadcast Communications

#1MinuteTip #SalesforceWinter23 Send mass communications to customers to keep them informed during an incident with broadcast communications.

Help your incident teams send timely progress reports to impacted customers with broadcast emails available right from the incident record.

Broadcast site banners help deflect customer cases by alerting authenticated or guest users of your Experience Builder sites about an ongoing incident. This saves your contact center time and maintains customer trust.

Share Incident Updates with Broadcast Communications

References & Useful URLs

Leave a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Scroll to Top
Introducing All Access Pass