#1MinuteTip #SalesforceWinter23 Send mass communications to customers to keep them informed during an incident with broadcast communications.
Help your incident teams send timely progress reports to impacted customers with broadcast emails available right from the incident record.
Broadcast site banners help deflect customer cases by alerting authenticated or guest users of your Experience Builder sites about an ongoing incident. This saves your contact center time and maintains customer trust.
References & Useful URLs
- Related Winter ’23 Release Note Article – https://sforce.co/3CeD9sx
- Blog Post – Step By Step Guide To Incident Management In Salesforce