#1MinuteTip #SalesforceWinter23 Get the enhanced call transfer experience. Before transferring a call, agents can gauge how busy another agent is based on their consumed capacity value.
And with transferred calls added to the Omni Supervisor Queues Backlog tab, supervisors can view inbound and transferred calls that are awaiting agent pickup.
References & Useful URLs
- Related Winter ’23 Release Note Article – https://sforce.co/3ylD8Ca