#1MinuteTip Salesforce announces new innovations in its Service & Marketing Cloud products. This includes:
- Service Cloud Innovations
- Contact Lens for Amazon Connect – offers advanced conversational transcription, real-time sentiment analysis, real-time supervisor alerts.
- New Service Cloud partners Google Cloud and Genesys – offers customers more choice in how they use Service Cloud Voice and enable AI-powered recommendations and automated workflows for their teams.
- Field Service Innovations
- Multi-level Offline Briefcase to serve up necessary records whether the users are online or not.
- Visual Remote Assistant for customers to schedule in advance and initiate a 1:1 virtual support session with augmented reality from their phone.
- Marketing Cloud Innovations
- Streaming Insights and Data Actions to capture near real-time data signals.
- Advanced Identity Resolution uses AI to match and merge disparate data for better customer identification.
- Anonymous Profiles that enable marketers to track profiles and build a rich history of data on customers.
For more information, please refer to this news article.