#1MinuteTip Salesforce will support WhatsApp-first messaging for customer conversations across Customer 360. The new integration will enable brands to easily customize their experience to connect with their customers in a fast, simple, and personal way to answer questions, provide support, and promote and sell products.
To read more about this, please refer to the news article link below.
References & Useful URLs
- Salesforce News Story – Salesforce and WhatsApp Partner to Transform How People and Businesses Engage Globally