#SalesforceSummer22 – Customize the Agent Experience with Omni-Channel Alert Sounds

#1MinuteTip #SalesforceSummer22 Define custom sounds to notify agents when work is routed to them in Omni-Channel. You can play a different sound for each service channel or group of agents.

For example, to differentiate the type of work, you can play a ringing sound for incoming calls and a ta-dah sound for incoming messages.

Salesforce Omni-Channel Alert Sounds

References & Useful URLs

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