#1MinuteTip #SalesforceSummer22 Define custom sounds to notify agents when work is routed to them in Omni-Channel. You can play a different sound for each service channel or group of agents.
For example, to differentiate the type of work, you can play a ringing sound for incoming calls and a ta-dah sound for incoming messages.
References & Useful URLs
- Summer 22 Release Note Article – Customize the Agent Experience with Omni-Channel Alert Sounds
