#1MinuteTip #SalesforceSummer22 The Phone, Messaging for In-App, and Messaging for Web enhanced channels support flag raises and whisper messages.
For example, an agent can raise a flag to get their supervisor’s attention, chat with them with two-way messaging, and then ask them to join the call to help resolve a complicated customer issue.
Previously, only the Service Chat standard channel supported agents raising flags and supervisors sending one-way messages to agents.
References & Useful URLs
- Summer 22 Release Note Article – Raise Flags and Whisper in More Channels