Tag: SalesforceSummer22
#SalesforceSummer22 – Customize the Agent Experience with Omni-Channel Alert Sounds
#1MinuteTip #SalesforceSummer22 Define custom sounds to notify agents when work is routed to them in Omni-Channel. You can play a different sound for each service ...
#SalesforceSummer22 – Raise Flags and Whisper in More Channels
#1MinuteTip #SalesforceSummer22 Now, the Phone, Messaging for In-App, and Messaging for Web enhanced channels support flag raises and whisper messages.
#SalesforceSummer22 – Deflect Cases with Einstein Article Recommendations
#1MinuteTip #SalesforceSummer22 Integrate the power and flexibility of Flow Builder with Einstein Article Recommendations. Enable smart email auto-response to quickly answer customer questions and deflect ...
#SalesforceSummer22 – Get Incident Management Insights
#1MinuteTip #SalesforceSummer22 Glean how your company addresses and resolves incidents with Incident Management reports and dashboard. See how many incidents, problems, and change requests were ...
#SalesforceSummer22 – Incidents Swarming in Slack
#1MinuteTip #SalesforceSummer22 Slack swarming is now available for incidents, problems, and change requests to help your team collaborate and resolve incidents faster and more efficiently.
#SalesforceSummer22 – Use a Default No-Reply Address
#1MinuteTip #SalesforceSummer22 You can now configure a default No-Reply address from the Organization-Wide Addresses page from setup.
#SalesforceSummer22 – Name and Address Record Fields on Flow Screens
#1MinuteTip #SalesforceSummer22 Create screen flows faster with record fields of the Name and Address data types. This preconfigures some settings automatically from field definitions.
#SalesforceSummer22 – Migrate to Flow Tool (now in GA)
#1MinuteTip #SalesforceSummer22 Migrate Workflow Rules to Flows with the Migrate to Flow Tool (now in GA) that supports more kinds of workflow rules.
#SalesforceSummer22 – Clean Up Inactive Picklist Values (Beta)
#1MinuteTip #SalesforceSummer22 Manage your inactive picklist values. You can now bulk delete inactive unused picklist values. Previously, custom picklists with many inactive values were difficult ...
