#1MinuteTip #SalesforceSummer23 Now you can automatically log emails to a record’s Activity Timeline when using the Send Email action in Salesforce Flow. Personally, this is one of my favorite features introduced in Summer ’23 Release.
You can log an email to a recipient record, which includes leads, contacts, and person accounts. You can also log an email to a non-recipient record, like an account or opportunity. Or, you can log an email to both. Previously, emails sent using the Send Email action couldn’t be automatically tracked in Activity Timelines.
Use this feature to automatically store the history of all communications sent out to customers using Flows, which in turn will help you enhance your customer 360-degree view.
Product Area: Salesforce Flows
References & Useful URLs
- For Related Summer ’23 Release Note Article – Click Here
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