#DF23 Here is a rundown of all the key Announcements from Dreamforce 2023 Service Keynote.
And here is the summary of what’s new along with the timelines.
| What’s New? | Remarks |
|---|---|
| Einstein Copilot | Pilot Feb ’24 |
| Field Service Revenue Generation | GA Feb ’24 |
| Search Answers | GA Oct ’23 |
| Service Intelligence | GA Nov’23 |
| Unified Messaging | GA Feb ’24 |
References & Useful URLs
- Watch Keynote On-Demand on Salesforce+ – Service Keynote: Reimagine Service for the AI Era
- Dreamforce 2023 Keynotes Coverage on this Blog
- Key Announcements from Main Keynote
- Key Announcements from Admin Keynote
- Key Announcements from Developer Keynote
- Key Announcements from Architect Keynote
- Key Announcements from Customer Success Keynote
- Key Announcements from IT Keynote
- Key Announcements from AI and Data Keynote
- Key Announcements from Sales Keynote
- Key Announcements from Service Keynote
- Key Announcements from Marketing Keynote
- Key Announcements from Commerce Keynote
- Key Announcements from Slack Keynote
- Key Announcements from MuleSoft Keynote
- Key Announcements from Tableau Keynote
