#SalesforceSummer23 – Search Improvements on Email Messages

#1MinuteTip #SalesforceSummer23 When agents start to type a search string, search results include email messages with matching subjects. Previously, typeahead didn’t consider email messages. To define which fields appear in your agents’ search results, configure the search layout for Email Message records.

To make sure that email messages appear in search results, in Setup under Objects to Always Search, add the Email Message object to agents’ profiles. Then configure the search layout in Object Manager so that the results include the right email message fields. Previously, you couldn’t set up a search layout for Email Message records.

Product Area: Platform

Search Improvements on Email Messages

References & Useful URLs

  • For Related Summer ’23 Release Note Article – Click Here

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