#1MinuteTip #SalesforceSummer21 Give supervisors the data they need to coach agents on interactions with customers. Einstein Conversation Insights identifies key moments in customer call recordings from Sales Dialer or Service Cloud Voice.
Note: Einstein Conversation Insights is a part of Service Cloud Voice, which is available as an add-on license in Service and Sales Clouds
References & Useful URLs
- Salesforce Summer ’21 Release Notes – https://sforce.co/3xgH70z