New AI & Data Innovations in Sales Cloud

Salesforce launched new AI and data innovations in Sales Cloud. These innovations provide sellers with a variety of AI-powered tools to streamline research and manual tasks like summarizing meetings and creating emails.

These innovations include:

New AI & Data Innovations in Sales Cloud
  • Copilot for Sales gives sellers an AI assistant to research accounts, update their CRM, and prepare for meetings from anywhere, including their mobile device and browser.
  • AI-powered Call Summarization and Exploration automatically extracts call details, helping reps create and share meeting summaries with their teams.
  • Sales Email uses generative AI to create personalized outreach emails for common sales scenarios, such as introductions or follow-up notes, in the seller’s unique tone and style.
  • Automated Prospecting creates prospect lists based on account segmentation, customer fit, and buyer engagement scores to help sellers engage customers when they’re most likely to purchase.
  • Process Intelligence: Sales operations teams can easily build data models from internal and external data sources to optimize performance indicators, such as win rate or attrition metrics.
  • Sales Cloud Everywhere: Sellers can bring the power of Sales Cloud to Outlook, Gmail, and web browsers to effortlessly manage opportunities, update accounts, and look up CRM data from wherever they’re working.
Sales Cloud AI & Data Innovations
Image Source: Salesforce News Article (link below)

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