From time-to-time we need to broadcast messages to our Salesforce users for various reasons. Like inform all users about upcoming maintenance and downtime of the Salesforce Org, prompt professional service team to enter the timesheet before the deadline or remind sales users to update the opportunity before the end of the quarter.
Other than sending emails or informing users through other channels, you can also make such announcements to your users within the Salesforce Org, which will be more in context and probably more impactful. And depending on the message, you can target specific groups of users to whom the message should be shown. Like sales related announcements to sales users only or service-related announcements to customer service team only.
In this blog post, we will learn how to broadcast messages within the Salesforce Org in just under 10-15 mts.