#SalesforceSummer21 – Track Case Email Alerts with Threading in the Case Feed

#1MinuteTip #SalesforceSummer21 Case Email alerts now support email threading for processes you design in process builder, workflow, or with an entitlement process. Customer response emails show up in the feed together, to make it easier to track what stage of correspondence a case is in.

References & Useful URLs

• Salesforce Summer ’21 Release Notes – https://sforce.co/3x58k5D
• Opt in or opt out on the New Threading Behavior for Email-to-Case
• Disabled Ref Id and New Threading Behavior for Email-To-Case
• FAQ for Winter ’21 “Disable Ref ID and Transition to New Email Threading Behavior” Release Update