Salesforce Feedback Management Learning Map

#1MinuteTip There is now a learning map on Salesforce Feedback Management. This covers:

  • Discover: Learn how direct feedback helps deliver personalized experiences that improve customer expectations.
  • Get Your License: Compare licenses and identify the capabilities that you can implement in your survey.
  • Personalize: Design different types of surveys and distribute them in a way that best suits your customers’ needs.
  • Feedback Journey: Create a customer journey and map survey invitations in each stage to collect feedback and track the NPS and CSAT scores.
  • Measure Feedback: Access key metrics from across surveys and deep dive into specific areas to improve the customer experience.

Learn all about Salesforce Feedback Management at

Salesforce Field Service Lightning Learning Map

For links to more learning maps, search with keyword “Learning Map” in the right sidebar

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