#1MinuteTip There is now a learning map on Salesforce Feedback Management. This covers:
- Discover: Learn how direct feedback helps deliver personalized experiences that improve customer expectations.
- Get Your License: Compare licenses and identify the capabilities that you can implement in your survey.
- Personalize: Design different types of surveys and distribute them in a way that best suits your customers’ needs.
- Feedback Journey: Create a customer journey and map survey invitations in each stage to collect feedback and track the NPS and CSAT scores.
- Measure Feedback: Access key metrics from across surveys and deep dive into specific areas to improve the customer experience.
Learn all about Salesforce Feedback Management at https://feedbackmanagementlearningmap.herokuapp.com/
For links to more learning maps, search with keyword “Learning Map” in the right sidebar