Salesforce Feedback Management Learning Map

#1MinuteTip There is now a learning map on Salesforce Feedback Management. This covers:

  • Discover: Learn how direct feedback helps deliver personalized experiences that improve customer expectations.
  • Get Your License: Compare licenses and identify the capabilities that you can implement in your survey.
  • Personalize: Design different types of surveys and distribute them in a way that best suits your customers’ needs.
  • Feedback Journey: Create a customer journey and map survey invitations in each stage to collect feedback and track the NPS and CSAT scores.
  • Measure Feedback: Access key metrics from across surveys and deep dive into specific areas to improve the customer experience.

Learn all about Salesforce Feedback Management at https://feedbackmanagementlearningmap.herokuapp.com/

Salesforce Field Service Lightning Learning Map

For links to more learning maps, search with keyword “Learning Map” in the right sidebar

Leave a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Scroll to Top

Don't Miss Out on New Step-by-Step How To Guides on Salesforce...

…Subscribe to Our Newsletter!