#1MinuteTip Einstein Article Recommendations uses data from past cases to identify Knowledge articles that are most likely to help your agents address customer inquiries.
![Einstein Article Recommendation](https://amazon.asagarwal.com/images/2020_09_10_einstein_article_recommendation.png)
#1MinuteTip Einstein Article Recommendations uses data from past cases to identify Knowledge articles that are most likely to help your agents address customer inquiries.