#1MinuteTip Here is a useful App from Salesforce Labs to automatically track the time spent working on cases. This app works on Service Console.
The timer will start when the agent opens the case, will pause when agent navigates away from the tab and resumes when the focus is returned to the case. Plus, it comes with various configuration options, feature to manually log the time and prebuilt reports and dashboards.
References & Useful URLs
- App Page on AppExchange – Case Timer for Service Console