#1MinuteTip #SalesforceWinter22 You can now let your customers book, reschedule, cancel, and confirm appointments. Use Self-Service Scheduling for Appointment Assistant to reduce call volumes, balance agent workload, and help avoid no-shows.
Note: This feature is available in Lightning Experience in Enterprise, Performance, and Unlimited editions with the Field Service managed package and Appointment Assistant installed.
References & Useful URLs
- Salesforce Winter ’22 Release Notes – https://sforce.co/30c3Izi
- Demo Video (05:00 mins) – Self-Service Scheduling (Winter ’22)