#SalesforceSummer22 – Improve Transcriptions with Contact Lens for Amazon Connect

#1MinuteTip #SalesforceSummer22 To transcribe calls longer than 15 minutes, Service Cloud Voice now supports Amazon Connect’s Contact Lens.

Now you have two transcription options. You can stick with the existing transcription option–Amazon Transcribe, which has a time limitation. Or, you can use Contact Lens. This feature, which is now generally available, includes some enhancements since the pilot release.

salesforce transcription amazon connect contract lens

References & Useful URLs

Leave a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Scroll to Top

Don't Miss Out on New Step-by-Step How To Guides on Salesforce...

…Subscribe to Our Newsletter!