#1MinuteTip #SalesforceSummer22 To transcribe calls longer than 15 minutes, Service Cloud Voice now supports Amazon Connect’s Contact Lens.
Now you have two transcription options. You can stick with the existing transcription option–Amazon Transcribe, which has a time limitation. Or, you can use Contact Lens. This feature, which is now generally available, includes some enhancements since the pilot release.
References & Useful URLs
- Summer 22 Release Note Article – Improve Transcriptions with Contact Lens for Amazon Connect (Generally Available)